Viewing Sync Data

Pending Changes and Sync History

If you choose to execute your Sync Changes on a schedule or on Approval, the Sync Workflows won't apply changes directly — they will generate Pending Changes for you to review first.

• After a workflow run, open the Pending Changes tab to see what will be created, updated, or deleted

• Each batch shows a breakdown by change type before anything is applied to the target system

• Once a sync batch is executed (following your approval or per the established schedule), it moves to Sync History with a full record of what succeeded, failed, or was skipped.

Entity-by-entity sync change data is visible as Pending Changes before a sync has been executed, or in the Sync History after a sync has occurred. You can use the keyword search bar above the table, or filter/order the columns in the table by clicking on the column header to find specific entries that you want to verify or investigate.

Clicking any row in the table will show you the details of which properties have been updated, and list all the properties that have remained unchanged.

Sync History is organized by Sync Batches. In each Sync Batch you can see all of the sync changes and their status. For any entity syncs that Failed or were Skipped, the details will explain the reason for the failure or why that entity was skipped. Failures sometimes occur due to missing permissions or data completeness problems, which can typically be fixed by the user. Skipped syncs are common - if an entity did not sync because of your workflow filtering configuration, or none of the properties that you mapped between your source and target have changed, it will have a status of "Skipped"