Netsuite Webhook Setup

Enable real-time data fetching from Netsuite to Violet

*Note: Functionality is currently limited to Purchase Orders*

1. Create a Netsuite Integration in Violet

   • Navigate to Violet and set up a new Netsuite integration.

2. Create a Webhook in Violet

   • Click your user profile picture in the bottom-left corner.

   • Go to the Webhooks page.

   

   • Click on + CREATE WEBHOOK URL

   • Select the Netsuite integration you created.

3. Copy the Webhook URL

   • Save the generated URL — this will only display once.

4. Download and Update the Script

   • Download the Violet Netsuite Webhook Script.

   • Replace [PASTE WEBHOOK URL GENERATED IN THE VIOLET WEBHOOKS TAB HERE] with your Webhook URL.

5. Upload Script to Netsuite

   • Navigate in Netsuite to: Customization → Scripting → Scripts → New.

   • Upload the script and give it a name.

6. Deploy the Script

   • Under the Deployments tab:

     • Set Applies To → Purchase Order.

     • Set the deployment Status → Released.

   • Save the script.

7. Set Audience

   • Open the script deployment page.

   • Under Audience, select All Employees. This will ensure that the script runs on the appropriate create or edit actions regardless of which user takes the action.

8. Verify Webhook Functionality

   • The webhook should now fire events to Violet whenever a PO or PO line is created or edited.

   • Note: Deletes are not supported by Webhooks - they will be reflect on the next scheduled fetch from Netsuite.

9. Test Webhook Functionality

   • Edit a Purchase Order within Netsuite, and change the location of the Purchase Order.

   • Within Violet, go into the integration timeline on your Netsuite integration (under Apps → [Your Netsuite Integration Name] → Click the Timeline icon labeled "View Integration Timeline”)

   • Check and see if you see a webhook event within the timeline, near the top.

   • Check and see if the changed location updates within the corresponding entity in Violet. This may take a few minutes to process.

   • If any of these steps do not work, contact Violet.

Possible Errors

• Error on saving edited PO:

  Error
  An unexpected error has occurred. Please click here to notify support and provide your contact information.

  • Cause: Script deployment in Netsuite is not working correctly.

  • Solution: Delete the deployment and script, then start over from step 5. If the issue persists, contact Violet.

• Changes not showing in Violet (no error on save):

  • Check the Netsuite script execution log for errors sending the webhook.

  • Check the integration timeline (under Apps → [Your Netsuite Integration Name] → Click the Timeline icon labeled "View Integration Timeline”) in Violet for processing errors.

  • Contact Violet with the collected information.